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PikoHANA’s Value Proposition

Our Competitive Advantage

Operational Excellence

  • Domain expertise to increase productivity and access to near real-time (updated daily) operational information
  • Going beyond labor arbitrage to deliver process efficiency, reduce overall workload, achieve key business and operational metrics that would never be accomplished with manual processes
  • Providing near real-time business intelligence, which empowers SMEs to make better decisions when running their business
  • Responsiveness is key: your inquiries will be addressed in 30 minutes or less

Innovative Technology & Methodology, Which Allows Our Clients to:

  • Increase operational agility and responsiveness to evolving market conditions
  • Focus on Sales & Marketing efforts by taking focus off the back-office and ‘firefighting’ issues
  • Increase information transparency to drive improved visibility
  • Analytics that turn data into insight
  • Better use of capital for core business
  • Improve profitability through reduced cost and changing cost structure

We Transform Operations by:

  • Deploying best practice methodology and technologies to reduce costs, mitigate risks, and improve speed of decision making
  • Automating procedures with best-in-class technologies and tools
  • Providing bespoke solutions to address specific business needs

We Help Our Clients Accelerate Business Growth by:

  • Deploying a collaborative approach to meet unique business needs and challenges
  • Integrating systems and implementing business processes to increase productivity across the organization
  • Improving information access through near real-time business intelligence and analytics
  • Implementing innovative solutions and technology to drive competitive differentiation for clients

Compare Our Competitive Advantage with Other Business Service Providers

There are hundreds, if not thousands, of business service providers in the market, segmented as follows:

Large Multinationals

A handful of large corporate behemoths rule the sector, such as TMF, Intertrust, and Orangefield.

Competitive advantage:

  • Resources to service their clients anywhere in the world
  • Excellent brand reputation
  • Well connected in jurisdictions globally
  • Large amount of on-the-ground resources

Disadvantage:

  • Slow response times to customer inquiries
  • Inadequate reporting: typically, clients get financial reports 30 days after month-end
  • Legacy internal systems that make it difficult to produce information on a timely basis or in a format that client’s find useful
  • No value added beyond immediate service scope
  • A more expensive option with convoluted fee structures

Mid-tier Firms

There are even fewer mid-tier firms such as Iyer Practice (SG); Rikvin (SG); Koehler Group (HK) who may or may not be in multiple markets.

Competitive advantage:

  • Large presence in home markets that allow them to dominate
  • Usually a good brand reputation
  • Extensive web presence that allows them to attract new ‘business incorporation’ customers
  • Connections with key government organizations and agencies that enable a high referral rate

Disadvantage:

  • Slow response times
  • Inadequate reporting; clients typically get reports 30 days after month-end
  • Legacy internal systems that make it difficult to produce information on a timely basis
  • No value added beyond immediate service scope
  • Usually a more expensive option, but cheaper than the tier-one brands
  • Convoluted fee structure

There are also the legal and audit firms such as Rajah & Tann (SG) and PwC (global)

  • Firms in this category provide business services as a byproduct of their core service offerings
  • The business services are not a priority for the firm (i.e., lacking in quality)
  • More expensive than the small firms

Small Firms

The majority of firms in the market include hundreds of smaller, ‘mom & pop’ firms.

Competitive advantage:

  • Small and nimble
  • Able to respond quickly
  • Generally, a cheaper option

Disadvantage:

  • Very manual reporting processes
  • Paper based
  • Inadequate reporting. Their clients get reports 30 + days after month-end
  • No automation – highly manual operational support
  • Legacy internal systems, but this is changing
  • No value-add beyond immediate service scope
  • Convoluted fee structure
  • Potential Liability issues when dealing with the principles who, in many cases, are holding too many directorships